YOUR PRIVACY IS IMPORTANT TO US!

We, at https://sparshtea.com/  are committed to protect the privacy of our customers and visitors of our website with utmost priority. Thus, the information collected in the website is used as mentioned in the privacy policy and we do not sell or rent any such information to any outside corporation or organization. This policy is limited to the information collected on our website and not to any other website that may be linked to us.

Please note our privacy policy is subject to change at any time without any prior notice. To make sure you are aware of any changes that have been made, please review our privacy policy periodically.

The information collected by us includes Your Name, Billing Address, Shipping Address , E-mail Address, Phone Number.

The information collected by us is used for Shipping and Billing Purposes, Providing Product related updates.

We keep the right to disclose the information when it is required by law or in the case of protection of our rights or property, when required to fulfill a transaction as requested by you, with companies that provide services to us.

CANCELLATION  AND REFUND

You may cancel your order for a product at no cost any time before the order has been processed and shipped.

To cancel your order, please check the MY ORDER section after logging into MY ACCOUNT.

If order is cancelled after order has been processed and shipped, Kansal’s Sparsh Tea will charge a cancellation fees in lieu of the charges borne by it to cancel such order on your behalf and will refund the balance order amount.

Our payment service provider, RazorPay Software Private Limited will initiate a refund of your order amount to your bank account within 14 days.

RETURN

If you are not satisfied with the product, you can return the unused product within three (3) working days from date of receipt of product by writing to us at help info@sparshtea.com  with the subject ‘Please replace/refund my order’.

Our payment service providers, RazorPay Software Private Limited will initiate a refund of your order amount to your bank account within 14 days.